I travel a lot. I meet interesting people, I taste incredible food, I see creativity manifested in many ways, and hear foreign languages and the hum of big cities nearly everywhere I go. My senses are pleasantly on overload much of the time, and honestly, I wouldn’t have it any other way.
To have the ability to experience all of that adds so many things to my life – things that I know most people are missing today. And what scares me is I’m not sure they know they’re missing it, because their eyes are always on their computers.
But I do think it’s why a lot of people can’t seem to stop asking me, or understand why I’ve decided not take Louis online. They want to know why I keep avoiding ecommerce and all that goes along with it, but I assure you I have some pretty good reasons – reasons that continue to surprise and delight every person who walks through the door at 60 Northern Avenue. I don’t sell my things online for them. I don’t sell the things you find at Louis online so they can walk into my store and keep their senses connected with the world around them and continue to appreciation all of the things they could never experience with the click of a mouse.
I think a lot about ecommerce, and I understand why some people think I should “change” the way I do things and move in that direction, but that doesn’t mean they understand the true ramifications of that word. From where I’m sitting, Louis is changing all the time – in a never ending movement of new colors and shapes and designers and fabrics – all of the things those people will never be able to experience and appreciate from looking at a computer screen.
It all comes down to this: I don’t sell Louis online and I don’t have an app because I want you to walk into my store and EXPERIENCE and APPRECIATE all that the eye can see and the hands and body can feel. I want to you smell wool and touch fabric and ask questions and discover new things. Life is about discovery, and you can’t do it when you’re sitting at a computer.
Besides how it effects you, not going digital also effects me, and my business. But the truth is, I’m not interested in sacrificing everything Louis is to make a fast dollar on the internet. I am however, interested in maintaining our integrity and sustaining our longevity, and holding fast to the long term effects of my actions.
I stay off of the internet because I am not interested in being a hot .com for a little while. I’m interested in keeping the leadership position that I’ve earned, that we all covet in this industry. Four generations have given the Louis experience to our customers – and people won’t know what that is if they can’t physically come here to experience everything we have to offer.
If I turned my attention to ecommerce, everything would change around here, and not for the better. I would no longer be able to offer one-of-a-kind pieces from exciting, young designers…and you would have to wait to hear about them from Vogue. I would have to start buying for a much bigger audience, and things that are produced en masse, can become rather boring and predictable. Don’t you agree? I don’t want to be strangled by the buying machine, and trust me, you don’t want me to be either.
I want you to try things on to find your proper size season to season, and see that you are NOT two dimensional like some designers who sell online would like for you to believe. You are in fact three-dimensional and what looks good on you just might not look good on the next person.
I want you to embrace your individuality, stop buying what the lastest “it” girl was wearing on E! last week, and begin to understand that by doing so you are letting the industry control who you are and influence what you like. The truth is (and the truth can hurt), what they’re wearing and what the stylists are pushing on their bodies has no relevance to you and your life.
I want you to evolve as a shopper by abandoning the sites you frequent and buying the same things in different colors, and get into a store where you can be introduced to new designers and styles and cuts of clothing you may not have noticed before. Expand your ideas of what looks good on you because in fashion, ignorance is NOT bliss.
I want you to understand that random online clicking will never help you build a wardrobe, it will only help you collect things – things that will go out of style well before they wear out from washing. How can you build the cohesive wardrobe you deserve if you aren’t able to buy pieces that work several ways together instead of alone, one at a time?
You may not realize it yet, although I think more and more people are catching on every day, that the internet is turning into the Sears Catalog that first appeared in 1888 and flourished in early 1900’s, and that while it’s moving us forward, it’s also bringing us way back in time. If you’re paying close attention, there are a lot of new stores like Louis popping up here and there, because the old way is now the new way to do good business.
Not sold? Do you still think shopping online is the way to go? If so, I challenge you – the next time you want to go shopping – to shut down your computer, leave your home, and make your way out into the world for a real “user experience”. Your senses are waiting.
You’ll thank me someday. You’ll see.