Tag Archives: Bespoke

THIS Is Appreciation

From the time I was a young girl, growing up with all things Louis, I was taught many things. But the one thing that always stood out above the others was:

Don’t forget your customer.

Last week I was reading another piece by Cathy Horyn, a fashion writer for New York Magazine, and her message was the same. In the midst of all the business and frenzy – we can’t forget about who is wearing and buying the clothes.

At Louis, things begin and end with our customers. We never want to dictate what they should be wearing, we want to understand what they want, and create an atmosphere and curate collections of clothing that will make them feel they can be exactly who they want to be, but maybe a little bit better. We introduce change and newness and technology in fabric that they might not even know they need in their wardrobe. But once they incorporate it into their lives, they know they do. Retail has, and always will be the reason people go out to buy something NEW.

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While the weather and other insanity around the world have been taxing on the retail business, you wouldn’t know it if you walked into my tailor shop. Over the last few weeks I’ve noticed that it’s practically overflowing, and that tells me that what I have been doing all these years really did make a difference in our city. And it tells me that our customers are making sure they take advantage of an experience like Louis, before we close our doors.

And I’m honored because of it.

It shows me that our customers understand what it means to walk into a store and have someone anticipate their needs and wants. They know that we know what’s in their closet and how to update their look… one last time.

It has been immensely rewarding to see our customers come in and buy with appreciation, knowing that the experience will soon be gone. I may not say it often enough, but it’s truly rewarding to me to know that they understood. And it means everything to me that they have developed relationships with all of the talented, exceptional sales consultants who have shown such a steadfast commitment to what they do.

A lot of customers have begun to ask, “Where will we go now?” To be honest, it makes me feel a little badly about closing, because I don’t really know how to answer them adequately knowing that, right now, there is not another experience in Boston quite like Louis.

However, I am deeply appreciative of the fact that they appreciate THIS. While press and awards are nice, nothing compares to the rewarding feeling I have lately, knowing people really do get it.

I talk a lot about the changing landscape of retail and fashion, but I hope there are things that find their way back to the authentic place they used to be. Ecommerce may take it down for a while, but once people realize they’re missing the human touch, they might appreciate it once again. I’m hopeful.

I just wanted to say that because of you I feel appreciated for what I did and what Louis stood for, and what it will stand for until we close our doors.

Thank you for making me feel appreciated!

 

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Discover Kiton, Cashmere for Fall. Luxury Like No Other.

I would hope this goes without saying, but it’s important that you understand I’m not just out here preaching about EXPERIENCE and APPRECIATION. I live it.

I want you to know that I don’t buy for Louis, and ultimately for you, from my computer. Doing so would be insulting to all of us, including the artists/designers who work tirelessly to craft impeccable garments that must be seen and touched to be appreciated. In my every effort to keep Louis looking and feeling like Louis, and make sure it never morphs into a “trendy” department store, I step out from behind my own computer and travel the world so I can ensure that the pieces I intentionally bring back to Boston are like nothing you’ve seen or touched before.

With that said…

While we’ve all been enjoying the sights and sounds and smells of the summer we never thought would begin, I find myself looking forward to seeing the leaves change color and feeling the slight chill that Autumn brings to Boston every September. New items for the season have finally started to make their way to the store, and while I am excited by every piece that comes in, none excite me quite like the menswear that has arrived from Kiton – especially their cashmere.

If you live in Boston, you simply have to have a different kind of appreciation for cashmere. We all need outerwear that’s deliciously warm, and while a puffy down parka will suffice, albeit awkwardly over a suit, it will never look and feel as luxurious as cashmere. In menswear, most outerwear cloth is purposely created to be an in-between weight that translates just fine in other parts of the world, but it just doesn’t work here in New England. Do you remember last winter?

When you visit Louis you will see cashmere from Kiton you likely won’t see anywhere else. From luxurious overcoats crafted from 600 grahams of blanket soft and incredibly warm cashmere, to lightweight cashmere jackets that look wintery, but feel comfortably cool. Offered in rich palettes that include beautiful browns, bright blues, and interesting olives, it’s immediately apparent that the man who shops here simply isn’t interested in adding another navy blazer to his wardrobe. The man who shops here is looking for depth and dimension, and Kiton delivers.

Not only will you see things here that you likely won’t see elsewhere, the shopping experience at Louis is also quite different. While other stores only offer “try on” pieces in navy or gray, along with fabric swatches to confuse you and make you wonder what your garment will actually look like once your order comes in, we want to do better. And we do so by investing where others won’t.

The bottom line is, when I visit the Kiton showroom I like to take some risks. Risks that other stores won’t take because having pieces handmade in interesting (and expensive) fabrics to carry in inventory is just not within their comfort level. Perhaps they don’t have enough confidence in their buyers, or perhaps they don’t have enough confidence in you. So in the end, they put the risk on you – with a navy “try on” and a 6-inch swatch.

Me? I’m I more than willing to take that “risk” because I have confidence in Kiton, I have confidence in my experience as a buyer after all of these years, and I have confidence in you.

Kiton has a taste level that’s unparalleled in the industry. They are the best at what they do, and I have no problem investing in the best.

Once you come in to DISCOVER and APPRECIATE the Kiton tradition of luxury, you won’t be able to live without it either.

Trust me. Try it on.

 

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